Term and Conditions

1. Our Customers

Elegant Shoe Shop caters to discerning clients who appreciate:

• Refined footwear and apparel collections
• Premium quality materials and craftsmanship
• Sophisticated style across all categories
• Exceptional customer service standards

Our products are designed for adults and children who value both elegance and comfort in their wardrobe selections.

2. Website Use

2.1 Access and Eligibility

By using our website, you confirm that:

• You are at least 18 years old or using the site with parental supervision
• You reside in a region we serve (excluding Asia and select remote areas)
• All information you provide is accurate and current

2.2 Prohibited Conduct

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape or copy content
• Interfere with the proper functioning of the website

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and pricing. However:

• Colors may vary slightly due to monitor settings
• Occasional typographical errors may occur
• We reserve the right to correct errors and update information

3.2 Product Availability

All items are subject to availability. We may limit quantities and discontinue products without notice.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to:

• Verify payment information before processing
• Cancel orders for suspected fraud or errors
• Limit quantities per customer

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely. We do not store full credit card details.

4.3 Pricing and Taxes

Prices are in USD and exclude applicable taxes and duties. International customers are responsible for all customs fees and import charges.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays).

5.2 Shipping Options

Method	Cost	Carrier	Delivery Time
Standard Shipping	$12.95	DHL or FedEx	10-15 business days after shipment
Free Shipping	Free (orders over $50)	EMS	15-25 business days after shipment

5.3 Delivery Issues

Please inspect packages upon delivery. Report any damage within 48 hours to [email protected].

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition:

• Unworn/unwashed with tags attached
• In original packaging with invoice
• With RMA number provided by our team

6.2 Return Process

1. Email [email protected] within 15 days
2. Include order number and return reason
3. Wait for RMA number and instructions
4. Ship to: Elegant Shoe Shop Returns, 2814 Swick Hill Street, Charlotte, US 28263

6.3 Refunds

Refunds are processed within 5-7 business days after return inspection. Original payment method will be credited.

6.4 Exchanges

Size/color exchanges are available within 15 days, subject to stock. We cover shipping for replacement items.

7. Intellectual Property

All content on this site (logos, text, images, etc.) is our property or used with permission. You may not:

• Reproduce any content without written permission
• Use our trademarks without authorization
• Create derivative works from our content

8. Limitation of Liability

Elegant Shoe Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Errors in product descriptions
• Delivery delays beyond our control
• Proper care/maintenance of products after purchase

Our maximum liability is limited to the purchase price of the item in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of North Carolina. Any disputes shall be resolved in Charlotte courts.

12. Contact Us

For questions about these Terms:

Elegant Shoe Shop
2814 Swick Hill Street
Charlotte, US 28263
Email: [email protected]