At Elegant Shoe Shop, we are committed to providing our discerning clientele with a seamless shopping experience that matches the refined quality of our footwear and apparel. Below you’ll find detailed information about our shipping options and refined returns process.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Options
We offer two shipping methods to accommodate our global clientele (excluding Asia and select remote regions):
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Free Shipping (orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
Note for International Customers: Customs fees and import duties are the responsibility of the recipient and are non-refundable. We recommend checking your country’s import regulations before placing an order.
Returns & Exchanges
We accept returns and exchanges within 15 days of delivery for most items in their original condition: unworn, unwashed, with all tags attached and in the original packaging.
Non-Returnable Items
To maintain our standards of hygiene and quality, the following items cannot be returned:
- Baby One Pieces (due to hygiene regulations)
- Sleepwear (for health and safety reasons)
- Personalized or monogrammed items
- Items marked as “Final Sale”
Return Process
- Initiate Your Return: Email our customer service team at [email protected] with your order number and return request within 15 days of delivery.
- Receive Authorization: We will respond within 48 hours with a Return Merchandise Authorization (RMA) number and instructions.
- Package Securely: Include all original packaging, tags, and a copy of your invoice.
- Ship Your Return: Send the package to our Charlotte facility using a trackable shipping method: Elegant Shoe Shop Returns
2814 Swick Hill Street
Charlotte, US 28263 - Inspection: Allow 3-5 business days for processing after we receive your return.
Exchange Policy
We gladly offer exchanges for size or color within 15 days of delivery, subject to availability:
- Return shipping is at customer’s expense
- We cover shipping costs for the replacement item
- Price differences will be refunded or charged accordingly
Important Notes:
- Return shipping costs are the responsibility of the customer
- A restocking fee of 10% may apply to opened boxes of luxury footwear
- For international returns, mark the package as “Returned Goods” to avoid additional customs charges
Refund Information
Once your return is approved:
- Refunds are processed within 5-7 business days after we receive and inspect the returned item
- Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Please allow additional processing time for your bank or credit card company to post the refund
- For exchanges, your new item will ship within 2 business days of return approval
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Elegant Shoe Shop Customer Service,
I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:
- Item Name: [Product Name]
- Size/Color: [If applicable]
- Reason for Return: [Please specify]
- Preferred Resolution: [Refund/Exchange to (specify)]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Exceptional Service for Exceptional Taste
Should you require any assistance with your return or have questions about our policy, our dedicated customer service team is available to provide personalized support. Contact us at [email protected] and we will ensure your experience remains as refined as our product collection.
We appreciate your trust in Elegant Shoe Shop and are committed to making every aspect of your shopping experience as elegant as our footwear.