At Elegant Shoe Shop (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our discerning clientele. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.elegantshoeshop.com or make a purchase from us.

1. Information We Collect

To provide our premium shopping experience, we collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address, and payment details when you make a purchase.
  • Transaction Information: Details about purchases you make, including products, sizes, and order history.
  • Technical Information: IP address, browser type, device information, and operating system for site optimization.
  • Usage Data: Pages visited, time spent on site, and navigation patterns to enhance your shopping experience.
  • Communication Data: Records of correspondence when you contact our customer service team.

2. How We Use Your Information

We use your information with the same care we apply to curating our premium collections:

  • To process and fulfill your orders for our elegant footwear and apparel
  • To provide personalized customer service and support
  • To improve our website functionality and shopping experience
  • To communicate about orders, products, and promotions (with your consent)
  • To prevent fraud and enhance payment security
  • To comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We maintain the confidentiality of your information with the same discretion expected by our sophisticated clientele:

  • Service Providers: We share necessary information with trusted third parties who assist with payment processing, shipping, and website operations, all bound by confidentiality agreements.
  • Legal Compliance: We may disclose information when required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve an international clientele (excluding Asia and select remote regions), your information may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws and maintain adequate safeguards.

5. Data Storage and Security

We protect your data with the same commitment to excellence that defines our premium products:

  • All transactions are protected by 256-bit SSL encryption
  • We are PCI-DSS compliant for payment processing
  • Sensitive payment data is not stored on our servers
  • Regular security audits and system monitoring
  • Access to personal data is strictly limited to authorized personnel

6. Your Rights and Choices

As our valued customer, you have certain rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data, subject to legal requirements
  • Opt-out: Unsubscribe from marketing communications at any time
  • Restriction: Request limitations on how we use your data
  • Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience:

  • Essential Cookies: Necessary for site functionality and secure checkout
  • Performance Cookies: Help us improve website performance
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Provide insights into site usage patterns

You may adjust your browser settings to refuse cookies, though this may affect certain site features. Our Cookie Policy provides detailed information about the specific cookies we use.

8. Children’s Privacy

While we offer children’s products, our website is not directed to individuals under 16. We do not knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us

For any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Elegant Shoe Shop
2814 Swick Hill Street
Charlotte, US 28263
Email: [email protected]

Thank you for entrusting Elegant Shoe Shop with your personal information. We value your privacy as much as we value your discerning taste in premium footwear and apparel.