FAQ

We curate a refined selection of footwear and apparel including:

• Premium shoes (Boat Shoes, Boots, Loafers, Oxfords, Sandals)
• Sophisticated clothing (Dresses, Hoodies & Sweatshirts, Jeans, Shirts & Tops, Shorts)
• Elegant accessories (Belts, Hats)
• Children’s collections (Baby One Pieces, Kids’ Sets)
• Seasonal wear (Coats & Outerwear, Sleepwear)

Each piece reflects our commitment to timeless style and quality craftsmanship.

Our collections are designed for discerning customers who appreciate:

• Meticulous attention to detail in every stitch
• Premium materials that balance comfort and durability
• Classic styles with contemporary sophistication
• Versatile pieces suitable for various occasions

Simply click “Register” during checkout or in the account section. We’ll guide you through the quick process to enable order tracking and faster future purchases.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

We process orders quickly to ensure timely delivery. Please contact us immediately at [email protected] if you need changes. Once processed, orders cannot be modified.

We proudly serve sophisticated shoppers worldwide, excluding Asia and select remote regions. All prices are displayed in USD.

Standard Shipping ($12.95):

• Carrier: DHL or FedEx
• 10-15 business days after dispatch
• Includes detailed tracking
• Recommended for time-sensitive orders

Free Standard Shipping:

• Available on orders of $50+
• Carrier: EMS
• 15-25 business days after dispatch
• Includes basic tracking

Please allow 1-2 business days for order processing before shipping.

For special occasions requiring faster delivery, please contact our customer service team at [email protected] before placing your order.

Customers are responsible for any applicable customs duties or import taxes, which vary by destination. These are not included in your order total.

We accept returns within 15 days of delivery. Items must be:

• Unworn and in original condition
• In original packaging with all tags attached
• Accompanied by the original receipt or order confirmation

Please contact us to initiate the return process.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Our customer service team is always delighted to assist sophisticated shoppers like yourself. Please contact us at:

Email: [email protected]

Mailing Address:
Elegant Shoe Shop
2814 Swick Hill Street
Charlotte, US 28263

While we don’t currently offer personal styling services, our collections are carefully curated to ensure versatile, sophisticated pairings. Follow us on social media for styling inspiration.